Have Happy Tenants! – Tips for Landlords Old and New

Have Happy Tenants! - Tips for Landlords Old and New

Whether you have been a landlord for ten years now, you have recently purchased a property that you’re planning to rent out, or you’re still considering buying an investment property, there’s one thing that you’re surely thinking of – how can you find good tenants, and more importantly, how do you keep them?
There are a number of things that you can do to ensure that you retain your tenants for as long as possible:
Excellent Customer Service
You might think this is a no-brainer. Well, you are right. But what does excellent customer service mean exactly? In a nutshell, it means be visible and be available. Pay a friendly visit once in a while to ask if everything is well. When you tell your renters that they can reach you between certain hours, make sure that you really are available to address their needs during that time. It’s also important that you let your tenants know that they can still contact you beyond those hours during emergencies.
Topnotch Upkeep
Every rental unit or building will have its own share of repair work eventually – hot water might stop working, elevators can get broken, and more. What can set you apart from other landlords is how you react to such situations and more so, how you try to prevent them. A landlord who addresses problems immediately are commendable, but one who proactively takes care of things to avoid such occurrences are pretty impressive.
The Extra Mile
We hear this often. All tenants love when they are treated well, especially if their landlord is able to provide them something that’s not usually offered by other landlords. For instance, you can create an online portal where your tenants can easily post their requests, where they can discuss things with other tenants and with you, and more. You can also hold parties every once in a while to get to know your tenants better and to build a sense of community. And of course, a small token during the holidays would go a long way.
Clear Lines of Communication
If you have ever experienced renting an apartment or condo before, then you know how frustrating it is when there’s a lack of communication between you and your landlord. It may be because they literally can’t be reached or perhaps they’re talking to you but they don’t really seem to understand what you’re trying to say. As a landlord it is important that you listen to your tenants and make sure that you fully understand their requests or complaints if there are any. The last thing you want is your tenants leaving for the simple reason that they feel they can’t talk to you.
These are just some of the ways you can make your tenants happy and ensure that they don’t move elsewhere. If you’re already a landlord, you can start making this changes! If you’re thinking about becoming one, contact Tammy Samuels so you’ll get the best help in finding the perfect property to rent out!